Frequently Asked Questions

 Our goal is to provide our customers with fun and fashionable that are both humorous and stylish. We want to make the experience of shopping with us as easy as possible, which is why we've taken some of the questions we get asked most frequently and compiled them in one place. If you still have something you’d like to know, don’t hesitate to contact us.

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Return Policy

All sales are final. Trollo Gear does not offer any money-back guarantees. You may be eligible for a refund if you receive a damaged product. You have 72 hours from the date your shipment was received to request a refund. The product must be unworn and unwashed with the original tags attached. We reserve the right to adjust returns if the original item is not received in its original condition. To initiate a return, please email us at ContactUs@trollogear.com.

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What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Electron, Maestro, ChinaUnionPay, JCB, CartesBancaires, and Diners.

 

How do I track my order?

Your shipping information will be sent via email once your order has been processed.

 

How long does shipping take?

Shipping varies by product and typically takes up to 4 days.

 

What if my item is out of stock?

We will notify you once the item is back in stock. If you purchase an out of stock item, you will receive a full refund.

 

What if my item is damaged or defective?

Please refer to return policy.

 

Can I cancel my order?

Your order must be cancelled before the shipment process initiates.

 

What is your privacy policy?

At Trollo Gear, we take your privacy seriously. This privacy policy outlines how we collect, use, and protect your personal information when you use our website or visit our physical store.

 

Collection of Personal Information

We collect personal information that you voluntarily provide to us when you make a purchase, create an account, sign up for our newsletter, or contact us for support. This information may include your name, email address, phone number, mailing address, payment information, and other details related to your purchase or inquiry.

We also collect non-personal information, such as your IP address, browser type, and other technical details related to your visit. This information is used to improve our website and enhance your shopping experience.

 

Use of Personal Information

We use your personal information to process your orders, provide customer support, send promotional offers and updates, and improve our products and services. We may also use your information for internal analytics and reporting purposes.

We do not share your personal information with third parties for marketing purposes, except with your explicit consent. We may share your information with third-party service providers that help us process payments, fulfill orders, and provide other services related to our business. These service providers are bound by strict confidentiality agreements and are not permitted to use your information for any other purposes.

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Protection of Personal Information

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security protocols and practices to protect your personal information from unauthorized access, use, or disclosure.

 

Your Rights

You have the right to access, update, and delete your personal information at any time. You may also opt-out of receiving marketing communications from us at any time. If you have any questions or concerns about our privacy policy, please contact us at [contact email].

Changes to Our Privacy Policy

We reserve the right to update our privacy policy at any time. Any changes to the policy will be posted on this page, and we encourage you to review the policy periodically.

Thank you for shopping at Trollo Gear. We appreciate your trust and are committed to protecting your privacy.

 

 

When will you have more gear?

Expect to see new Trollo Gear Items weekly.

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If you any questions please email us at ContactUs@trollogear.com.